Terms and Conditions

General Terms and Conditions
 
These GTC apply to the legal relations on the Service Provider's website (https://www.officialbacknumber.com/main.php) and its subdomains. These GTC are permanently available (and can be downloaded and printed at any time) from the following website: https://www.officialbacknumber.com/altalanos_szerzodesi_feltetelek.
Definitions:
Customer: any natural person, legal entity or organisation that uses the services of the Service Provider and enters into a contract with the Service Provider.
Consumer: a Customer who is a natural person acting outside the scope of his/her profession, self-employment or business activity.
Business: a person acting in the course of his/her profession, self-employment or business.
Service Provider: a natural or legal person or an entity without legal personality providing information society services, who provides services to the Customer, who concludes a contract with the Customer. 
1. PROVIDER (COMPANY) DETAILS:
Name of the service provider: TDS Consulting Ltd.
Location of the service provider: 1131 Budapest, Kucsma utca 11.
Where to lodge a complaint: 1139 Budapest, Hajdu utca 27.
The contact details of the service provider, the e-mail address regularly used to contact the users: info@officialbacknumber.com
Company registration number/registration number of the service provider: 01-09-383945
Tax number of the service provider: 27121140-2-41
Name of the registering authority: Court of Justice of the Budapest District Court
Phone number / Telgram  of the service provider: +36 70 669 3252
Language of the contract: Hungarian
Name, address, telephone number, e-mail address, web address of the hosting provider: 
  • Y'Solutions PRG Informatikai Kft.
  • Address: EN- 2463 Tordas, Szabadság u. 2/B. ép.
  • Phone number: +36 70 317 069
  • E-mail address: t.gabor[at]ysolutions.hu
 
The Customer and the Service Provider are hereinafter collectively referred to as the Parties.

 
 
2. BASIC PROVISIONS:
2.1 The contract is concluded exclusively by the Customer placing an order on http://www.officialbacknumber.com in the manner and under the conditions set out in these GTC.
2.2.The services of the Site may be used by natural persons who have the capacity to transact (legal capacity), or by persons who have legal personality or are authorised to act on behalf of organisations without legal personality, provided that they provide true and verifiable data when placing an order or register validly and successfully on the main page and that they accept the provisions of these GTC. The Service Provider shall not be liable for any damages resulting from the misrepresentation of personal data submitted by the Service Provider during the registration procedure.
2.3.The issues not regulated in these GTC and the interpretation of these GTC shall be governed by Hungarian law, in particular with regard to the provisions of Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. tv.), as well as the provisions of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and service providers. Specific products are subject to the relevant sectoral legal provisions. The mandatory provisions of the relevant legislation shall also apply to the parties without any special stipulation.
2.2 These GTC shall be effective from 24.06.2024 and shall remain in force until revoked. The Service Provider shall publish any amendments to these GTC on the website and shall notify registered/previously registered Customers of the changes by e-mail. The amendments do not affect previously concluded contracts, i.e. the amendments are not retroactive.
2.3 The Service Provider reserves all rights in and to the website, any part of the website and the content displayed thereon, and the distribution of the website. You may not download, electronically store, process or sell the content of the website or any part of it without the written consent of the Service Provider (except for this document and the Privacy Policy). 
2.4. The Service Provider shall not be liable for the sale or purchase of products published on other websites not linked to the Service Provider and not operated by the Service Provider. 
3. REGISTRATION / PURCHASE
3.1 Registration can be completed even during the ordering of the product(s), even after the data have been provided in full. The Service Provider accepts orders without registration, but any special services it may offer are only available to registered (full) Customers.
3.2 In the event of false data or data that can be linked to another person provided during the use/ordering/subscription of the service, the resulting electronic contract may be challenged before a court by the party entitled to do so. In the event of a successful challenge (prevailing), the contract shall become null and void as from the date of its conclusion or, if it is a cover for another contract, the rights and obligations of the parties shall be determined on the basis of the contract as concluded.
3.3.The Service Provider shall not be liable for any delivery delays or other problems or errors due to incorrect and/or inaccurate data provided by the Customer. However, the Service Provider informs the Customer that, after consultation with the Customer and clear identification, it is possible to change the incorrectly entered data at one of the Service Provider's contact details.
3.4 The Service Provider shall not be liable for any damages resulting from the Customer forgetting his password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).
4. SUBJECT OF THE MANDATE
4.1.The Service Provider undertakes to perform the ordered printing work and services in the best quality in accordance with the given technology.
4.2 The Service Provider shall accept the order from the Customer if the Customer provides all the data required for the order in full. The Service Provider shall not be liable for any delivery delays or other problems or errors resulting from incorrect and/or inaccurate order data provided by the Customer.
4.3 The products displayed can be ordered online from the online store. The prices displayed for the products are in HUF, net prices (section 5.3 includes the VAT payment obligation), but do not include charges for delivery and payment. No extra packaging costs will be charged, unless the Customer requests decorative or other special packaging.
4.4. In the webshop, the Service Provider shall display the name and description of the product in detail, and shall display a photo of the product (if possible). 
4.5 If a promotional price is introduced, the Service Provider shall fully inform the Customers about the promotion and its exact duration. The Service Provider shall act lawfully when determining the promotional prices, in compliance with the rules of Joint Decree 4/2009 (I. 30.) NFGM-SZMM on the detailed rules for the indication of the selling price and unit price of products and the fees for services.
4.6 If, despite all the care taken by the Service Provider, a price is displayed on the Webshop for which the Service Provider does not have the will to enter into a contract, the Service Provider is not obliged to confirm the order at that price, but has the option to reject the offer and offer to confirm the price it deems appropriate, in the knowledge of which the Customer has the right not to accept the modified offer.
According to Act V of 2013 on the Civil Code (Civil Code), a contract is formed by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the terms of the contract, i.e. there is no mutual and unanimous expression of the will of the parties, the contract is not concluded and no rights and obligations can arise from the non-concluded contract.
 
5. ORDER PROCEDURE, PAYMENT
5.1 The Customer can find information on the order process on the website https://www.officialbacknumber.com/?Esemeny_Uj=Rendeles_menete.
5.2.The consideration indicated in the Service Provider's offers, confirmations sent electronically, by the online system, invoices shall be subject to the VAT specified in the legislation in force at the time, which shall be paid by the Customer in addition to the consideration. The tender price and the invoiced price are both net unit prices for a specified number of units of the product. The prices indicated by the Supplier do not include the packaging and delivery costs corresponding to the product, which are added to the invoice by the online system after the payment and delivery parameters have been selected.
5.3. Obligation to pay VAT:
  • Intra-EU company: 0% VAT
  • EU/non-EU individual: 27% VAT if no EU VAT number
  • EU individual: amount of the VAT rate of the country of the EU tax number
  • EU/non-EU individual: 0% VAT if you have an EU VAT number
  • Non-EU company: 0% VAT
  • Non-EU individual: 0% VAT
  • Hungarian company: 27% VAT
  • Hungarian individual: 27% VAT
5.4. Payment methods:
Payment by credit card: the Customer pays for the ordered product in the payment module of the ordering process. The card details are entered on OTP Bank's own website, so the Service Provider does not see the Customer's credit card details, but only receives notification of successful completion. OTP Bank's online shopping help is available in English at https://www.officialbacknumber.com/pdf/tajekoztato_bankkartyas_fizetesrol_angol.pdf.
5.5 The Customer will receive accurate information about the exact delivery costs after the selection of the products/services at the end of the ordering process, given that the delivery costs of the products/services are determined individually.
6. ORDER PROCEDURE, CONTACT
6.1 The total amount payable includes all costs based on the order summary and confirmation letter. The Customer is subject to the provisions of the Civil Code. The Customer shall be obliged to verify without delay that the quality and quantity of the ordered product(s) are appropriate.
6.2.After entering the data, the Customer can click on the "place order" button to send his order, but before that he can check the data provided once again, or send a comment with his order, or send an e-mail to the Service Provider with any other wishes related to the order.
6.3 Following the Customer's order process, the Service Provider shall automatically send the Customer a written order confirmation after the successful credit card transaction.
6.4 By placing an order, the Customer acknowledges that pursuant to Article 15 of Government Decree 45/2014 (26.II.) and other conditions (e.g. Article 20), the order shall create a payment obligation.
6.5. The Supplier shall deliver the finished product to DHL within 10 working days after confirmation of the order's fulfilment.
6.6 Correction of data entry errors: the Customer can always go back to the previous phase before the order process is completed, where he can correct the data entered. In detail. If the Customer wishes to delete the products in the basket, he can click on the "delete" button. During the ordering process, the Customer has the possibility to correct/delete the data entered at any time. The Customer has the possibility to request the correction of any errors by phone or e-mail even after the order has been sent.
6.7 The Customer will receive an e-mail confirmation after sending the order. If this confirmation has not been received by the Customer within a reasonable period of time, depending on the nature of the service, but not later than 48 hours after the Customer's order has been sent, the Customer shall be released from any obligation to make an offer or to enter into a contract. The order and its confirmation shall be deemed to have been received by the Service Provider or the Customer at the time when it becomes available to the latter. The Service Provider excludes its liability for confirmation if the confirmation is not received in time because the Customer has entered an incorrect e-mail address during registration or because the storage space of his account is full and he is unable to receive the message.
6.8 The Customer acknowledges that the confirmation referred to in the previous point is only an automatic confirmation and does not constitute a contract. The contract shall be concluded when the Service Provider, following the automatic confirmation referred to in the preceding point, notifies the Customer of the details of the order and its expected fulfilment by e-mail.
  
7. PROCESSING AND FULFILLING ORDERS
7.1 Orders are processed during working hours. It is also possible to place an order outside the times indicated as the processing times, if it is placed after the end of working hours, it will be processed on the following working day. In all cases, the Service Provider will confirm electronically when it can process your order. 
7.2 General time limit for performance, within 10 working days from the date of conclusion of the contract. 
7.3 Based on the sales contract, the Service Provider is obliged to transfer the ownership of the goods, the Customer is obliged to pay the purchase price and take possession of the goods. 
7.4 If the seller is a service provider and the buyer is a consumer, and the seller undertakes to deliver the goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk passes to the buyer at the time of delivery to the carrier if the carrier has been engaged by the buyer, provided that the carrier has not been recommended by the seller.
7.5 In the event of delay on the part of the Service Provider, the Customer shall be entitled to set a grace period. If the seller does not perform within the grace period, the buyer has the right to withdraw from the contract.
7.6 The Customer shall be entitled to withdraw from the contract without notice if.
  1. the Service Provider has refused to perform the contract; or
  2. the contract should have been performed at the time agreed by the parties or at the time when the service was to be provided, and not at any other time, because of its obvious purpose.
7.7 If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, it shall immediately inform the Customer thereof and immediately refund the amount paid by the Customer, and the Service Provider shall ensure that the Customer enforces its other rights provided by law in the event of defective performance.
7.8 The Service Provider draws the attention of the Customers to the fact that if the Customer does not take delivery of the ordered product(s) (regardless of the method of payment), the Customer is in breach of contract, exactly according to the Civil Code. 6:156 (1) of the Civil Code.
This means that the Service Provider will also charge the usual storage costs related to the product(s) and the delivery costs (return) to the Customers, according to the rules of the "no-order" procedure, unless the Consumer indicates his/her intention to withdraw (and makes a declaration as to whether he/she wishes to take delivery of the product(s) ordered).
Please note that the Service Provider will use the assistance of a claims administrator and/or a lawyer to enforce any legal claims arising from the breach of contract, so that the Customer will also be liable for any other (legal) costs (including the fees for the order for payment procedure).
7.9.Quantity acceptance: the Customer shall be deemed to have fulfilled the ordered quantity if the Service Provider delivers copies corresponding to the total number of copies ordered. The quantity objection shall be communicated at the time of acceptance of delivery.
8. DELIVERY, RETURN AND REPLACEMENT
8.1 The Service Provider shall deliver the finished product to the DHL freight forwarder within 10 working days after confirmation that the order can be fulfilled. Delivery of the product(s) will be made on working days between 8 am and 5 pm.
8.2 In the case of product orders, the Customer is obliged to check the parcel in detail at the time of delivery and to sign the receipt in case of complete delivery. The Service Provider is not able to accept any claims for defects thereafter. Complaints regarding the delivery and the order items must be documented by taking a record in the presence of the carrier.
8.3 The Service Provider aims to offer the Customer a great and unique shopping experience. To this end, the Supplier shall provide an easy and customer-friendly way of return and exchange as follows:
8.3.1 The Service Provider offers all EU Customers (including Switzerland) the possibility of prompt return and exchange. The Customer may return the goods that need to be exchanged, with the Service Provider having the exchange goods delivered to the Customer upon receipt. The Customer may use this service only within 10 days of the date of delivery. The Customer can obtain further information on this service from the Service Group's customer service.
8.3.2 In the case of a return from a non-EU Customer (except Switzerland), the Customer should contact the Service Provider's service team directly. Contact: +36 70 669 3252 or by e-mail: info@officialbacknumber.com
8.3.3 Additional conditions for return and exchange: 
Clothes: All clothes returned for exchange must be unwashed, unworn and clean clothes with their original labels still attached. Clothing that has been worn or washed, or is dirty (including make-up, dirt and other stains), or has had its original tags removed, may not be returned for exchange.
Bags, accessories: bags and accessories can be returned and exchanged if the product is in brand new condition. All original labels and packaging must be intact.
9. RIGHT OF WITHDRAWAL
9.1 Pursuant to Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules for contracts between consumers and service providers, the Consumer has the right to withdraw without giving reasons.
The Consumer's right of withdrawal or termination
  1. for a contract for the sale of goods
aa) the product,
ab) in the case of the sale of several products, if the supply of each product takes place at different times, the last product supplied,
(ac) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
ad) if the product is to be supplied regularly within a specified period, the first service,
            by the consumer or a third party other than the carrier and indicated by the consumer       by a third party other than the carrier within fourteen days of the date of receipt.
If the Service Provider does not comply with this information, the 14-day withdrawal period is extended by twelve months. If the Service Provider provides the information within 12 months of the expiry of 14 days from the date of receipt of the product or the conclusion of the contract for the provision of the service, the withdrawal period shall be 14 days from the date of the communication of this information.
9.2 The Consumer may exercise the right of withdrawal by means of an unambiguous declaration to this effect or by means of the model declaration set out in Annex 2 to Government Decree 45/2014 (26.II.26.). Annex 1 to these GTC contains a model withdrawal declaration.
9.3 The period for exercising the right of withdrawal expires 14 days after the date on which the Consumer or a third party other than the carrier and indicated by the Consumer takes delivery of the goods.
9.4 The Consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
9.5 The direct cost of returning the product shall be borne by the Consumer, the Service Provider has not undertaken to bear this cost.
9.6 In the event of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the direct cost of returning the product.
9.7 The Consumer shall not have the right of withdrawal in the case of a product which is not prefabricated, which has been manufactured on the basis of the Consumer's instructions or at the Consumer's express request, or in the case of a product which is clearly personalised for the Consumer.
9.8. The Consumer may also not exercise the right of withdrawal
(a) in the case of a contract for the provision of a service, after full performance of the service, but where the contract imposes a payment obligation on the consumer, only if performance has begun with the consumer's express prior consent and the consumer's acknowledgement that he will lose his right of withdrawal once the service provider has fully performed the contract;
b) in respect of goods or services whose price or fee is subject to fluctuations in the price or fee which cannot be influenced by the financial market service provider and which are possible even during the period specified in paragraph (2) of Article 20;
(c) in the case of goods which are not prefabricated, which have been manufactured on the instructions or at the express request of the consumer, or which are clearly personalised for the consumer;
(d) perishable goods or goods which retain their quality for a short period;
e) in respect of goods in sealed packages which, for health or hygiene reasons, cannot be returned after opening after delivery;
(f) in respect of goods which, by their nature, are inseparably mixed with other goods after delivery;
(g) in respect of an alcoholic beverage the actual value of which is subject to market fluctuations beyond the control of the supplier and the price of which has been agreed between the parties at the time of conclusion of the sales contract, but the contract is performed only after the thirtieth day following the date of conclusion;
(h) in the case of a service contract where the service provider visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
i) for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
j) in respect of newspapers, periodicals and periodicals, with the exception of subscription contracts;
k) for contracts concluded by public auction;
(l) in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of services for residential purposes, where a deadline or period for performance has been fixed in the contract;
m) in respect of digital content provided on a non-tangible medium, if the service provider has started the service with the consumer's express prior consent and the consumer has declared at the same time that he/she has given his/her consent that he/she acknowledges that he/she loses his/her right of withdrawal/cancellation after the service has started and the service provider has sent a confirmation to the consumer.
9.9 The Service Provider shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, without delay, but no later than fourteen days from the date of becoming aware of the withdrawal. However, the Supplier shall be entitled to a right of retention.
9.10. Refunds will be made using the same payment method as the original transaction, unless the Consumer explicitly agrees to a different payment method; no additional costs will be charged to the Consumer as a result of using this refund method.
9.11. The Consumer must return the goods without undue delay, but in no case later than 14 days after sending the notice of withdrawal from the contract to the Service Provider. If the Supplier also sells the goods on the premises of the Supplier and the Consumer exercises his right of withdrawal in person on the premises of the Supplier, he shall be entitled to return the goods to the Supplier at the same time.
9.12. In the event of written withdrawal, the consumer only needs to send the notice of withdrawal within 14 days.
9.13. The Consumer will comply with the time limit if he returns or hands over the product(s) before the expiry of the 14-day period. A return is deemed to have been made within the time limit if the consumer sends the product(s) before the expiry of the time limit.
9.14. The consumer bears only the direct cost of returning the product.
9.15. The Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider.
9.16. The Supplier may withhold the refund until the goods(s) have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier.
9.17. If the Consumer wishes to exercise his/her right of withdrawal, he/she may do so in writing (using the enclosed form), by telephone or in person at one of the Service Provider's contact details. In the case of written notification by post, the date of posting will be taken into account, and in the case of notification by telephone, the date of notification by telephone. You may return the ordered product to the Service Provider by post or courier service. 
9.18. The Consumer is liable only for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product. 
9.19. Government Decree No.45/2014 (26.II.26.) on the detailed rules of contracts between consumers and service providers is available at https://net.jogtar.hu/jogszabaly?docid=a1400045.kor.
9.20. Directive 2011/83/EU of the European Parliament and of the Council is available at https://eur-lex.europa.eu/legal-content/HU/TXT/HTML/?uri=CELEX:32011L0083&from=HU.
9.21. The Consumer may also contact the Service Provider with other complaints using the contact details provided in these GTC.
9.22. The right of withdrawal shall only apply to Customers who are consumers within the meaning of the Civil Code.
9.23. The right of withdrawal does not apply to the Service Provider, i.e. a person acting in the course of his/her profession, self-employment or business.
9.24. (Only applicable if the Service Provider also provides a service in addition to the sale.) If the Consumer terminates the distance contract after the start of the service, he shall pay to the Service Provider a fee proportionate to the service provided up to the date of notification of termination to the Service Provider. The amount to be paid by the Consumer on a pro rata basis shall be determined on the basis of the total amount of the consideration laid down in the contract, plus tax. If the Consumer proves that the total amount thus determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract.
9.25. Procedure for exercising the right of withdrawal:
9.25.1 If the Consumer wishes to exercise the right of withdrawal, he/she shall notify the Service Provider of his/her intention to withdraw by contacting the Service Provider.
9.25.2 The Consumer exercises his right of withdrawal within the time limit if he sends his withdrawal notice before the expiry of the 14th day after receipt of the product. In case of written withdrawal, it is sufficient to send only the withdrawal notice within 14 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by email, the date of sending the email will be taken into account.
9.25.3 In the event of withdrawal, the Consumer shall return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of the notification of withdrawal. The time limit is deemed to have been observed if the goods are sent before the expiry of the 14-day time limit (i.e. they do not have to arrive within 14 days). The Customer shall bear the direct costs incurred in connection with the return of the goods as a result of exercising the right of withdrawal. If the Supplier also sells the goods in a shop and the Consumer exercises his right of withdrawal in person at the Supplier's shop, he is entitled to return the goods to the Supplier at the same time.
9.25.4 However, the Service Provider shall not be obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Consumer shall also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.
9.25.5 In the case of the sale of several products, if the delivery of each product takes place at a different time, the Buyer may exercise the right of withdrawal within 14 days of the last product delivered or, in the case of products consisting of several lots or pieces, of the last lot or piece delivered.
10. WARRANTY
10.1 The Customer shall be obliged to provide the Service Provider with all information necessary for the performance of the order. The Service Provider shall not be liable for the content of the file ready uploaded by the Customer, nor for the validity of the data or information contained in the printouts made by the Customer. In all cases, the Customer shall be liable. The Customer assumes sole responsibility for the content, copyright, publishing rights and other rights, etc., of the work ordered by him. 
10.2. Defective performance:
The debtor is in default if the service does not meet the quality requirements laid down in the contract or by law at the time of performance. The obligor is not in defect if the person entitled knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract.
Any clause in a contract between a consumer and a supplier which derogates from the provisions of this Chapter relating to the warranty of fitness for use and the guarantee to the detriment of the consumer shall be null and void.
Customer who is a Service Provider: a person acting in the course of his/her profession, self-employment or business. 
10.3. Warranty for accessories 
10.3.1 In which cases can the Customer exercise his right to claim for warranty? 
In the event of defective performance by the Service Provider, the Customer may assert a claim for warranty against the Service Provider in accordance with the rules of the Civil Code. 
10.3.2. What rights does the Customer have under the warranty claim? 
The Customer may, at its option, claim the following remedies: repair or replacement, unless the remedy chosen by the Customer is impossible or would involve disproportionate additional costs for the Service Provider compared to the remedy of another remedy. If the repair or replacement is not or could not be requested, the Supplier may request a proportionate reduction in the price or, as a last resort, withdraw from the contract. He may transfer his right of warranty of choice to another, but the cost of such transfer shall be borne by the Customer, unless it was justified or the Service Provider gave a reason for it.
The Consumer is also entitled to claim a proportionate reduction of the consideration or to terminate the sales contract, depending on the seriousness of the breach of contract, if.
a) the service provider has not carried out the repair or replacement, or has carried it out but has not dismantled and reinstalled the goods in whole or in part, or has refused to make the goods conform to the contract;
(b) a repeated failure to perform, despite the provider's attempts to bring the goods into conformity with the contract;
c) the defect in performance is of such gravity as to justify immediate price reduction or immediate termination of the sales contract; or
(d) the supplier has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the supplier will not bring the goods into conformity with the contract within a reasonable time or without significant detriment to the consumer.
If the Consumer wishes to terminate the contract of sale on the grounds of defective performance, the burden of proving that the defect is insignificant shall be on the Service Provider.
The Consumer shall be entitled to retain the remaining part of the purchase price, in whole or in part, according to the seriousness of the breach of contract, until the Service Provider has fulfilled its obligations regarding the contractual conformity of performance and defective performance.
The reasonable time limit for the repair or replacement of the goods shall be calculated from the date on which the Consumer notified the Supplier of the defect.
The Consumer must place the goods at the disposal of the Service Provider in order to carry out the repair or replacement.
The Service Provider must ensure the return of the replaced goods at its own expense. If the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace shall include the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.
The reduction of the consideration is proportionate if it is equal to the difference between the value of the goods to which the consumer is entitled in the event of performance of the contract and the value of the goods actually received by the consumer.
The Consumer's right to terminate the sales contract may be exercised by means of a legal declaration addressed to the Service Provider expressing the decision to terminate.
If the lack of conformity affects only a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are fulfilled in respect of those goods, the consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired with them if the consumer cannot reasonably be expected to keep only the goods which are in conformity with the contract.
If the consumer terminates the contract of sale in its entirety or in respect of some of the goods supplied under the contract of sale, the consumer shall
(a) the consumer must return the goods concerned to the supplier at the supplier's expense; and
(b) the Supplier must reimburse the consumer for the price paid for the goods concerned as soon as he has received the goods or the certificate of return of the goods.
10.3.3. What is the deadline for the Customer to assert a warranty claim? 
The customer (if he is a consumer) must notify the defect immediately after its discovery, but not later than 2 months after the discovery of the defect. Please note, however, that you may no longer exercise your rights to claim for any defects after the expiry of the limitation period of 2 years (1 year in the case of service or second-hand products) from the date of performance of the contract (for products with an expiry date, the defects may be claimed until the end of the expiry period).
10.3.4. Who can you claim against? 
The Customer may assert a warranty claim against the Service Provider. 
10.3.5. What other conditions are there for the enforcement of the Customer's warranty rights (if the Customer is a consumer)? 
Within 1 year from the date of performance, there is no other condition for the enforcement of the warranty claim other than the notification of the defect, if the Customer proves that the product or service was provided by the Service Provider operating the webshop. However, after 1 year from the date of performance, the Customer shall be obliged to prove that the defect discovered by the Customer existed at the time of performance. 
10.4. Product warranty 
10.4.1. In what cases can the Consumer exercise his/her right to a product warranty and what rights does the Consumer have under a product warranty claim?
In the event of a defect in a movable good, the Consumer may, at his/her option, exercise his/her right to a warranty of replacement or to a product warranty claim under the rules of the Civil Code.
As a product warranty claim, the Consumer may request the repair or replacement of the defective product.
10.4.2. Who can you claim against?
You may exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter together referred to as the "manufacturer").
10.4.3. In which cases is the product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
10.4.4. What is the time limit for the Consumer to assert a product warranty claim?
The Consumer may make a product warranty claim within two years of the date on which the product was placed on the market by the manufacturer. Once this period has elapsed, he loses this right.
10.4.5. What is the rule of evidence for a product warranty claim?
In the event of a product warranty claim, the Customer must prove that the product was defective at the time of its placing on the market by the manufacturer.
10.4.6. In which cases is the manufacturer exempted from its product warranty obligations?
The manufacturer is exempted from its product warranty obligation if it can prove that.
  • manufactured or marketed the product for purposes other than its business, or
  • the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
  • the defect in the product results from the application of a legal or regulatory requirement.
The manufacturer only needs to prove one reason for exemption.
The Consumer may assert a warranty claim against the Service Provider and a product warranty claim against the manufacturer for the same defect at the same time, in parallel. In the event of a successful product warranty claim, the Customer may only assert a warranty claim against the manufacturer for the replaced product or the part of the product that has been repaired.
10.5 In the case of a contract between the Consumer and the Service Provider, it shall be presumed, until the contrary is proved, that the defect discovered by the Consumer within 1 year after performance existed at the time of performance, unless this presumption is incompatible with the nature of the thing or the nature of the defect. On this basis, the Service Provider shall not be liable for any warranty or guarantee if it can prove that the damage was caused by faulty or negligent handling, excessive use or any other use other than that for which the goods were intended, or by any other use of the goods for purposes other than those for which they were intended, after the risk of damage has passed.
11. THE PROCEDURE IN THE EVENT OF A WARRANTY CLAIM
(FOR CUSTOMERS WHO ARE CONSUMERS)
11.1 In the contract between the Consumer and the Service Provider, the agreement of the parties may not deviate from the provisions of the Decree 19/2014 (IV. 29.) of the Ministry of Agriculture and Forestry of the Republic of Hungary on the procedural rules for the handling of warranty and guarantee claims for goods sold under a contract between the consumer and the Service Provider to the detriment of the Consumer. 
11.2 It is the Consumer's responsibility to provide proof of the conclusion of the contract (by means of an invoice or even just a receipt).
11.3 The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Civil Code § 6:166).
11.4 The Service Provider shall keep a record of the warranty claims notified to it by the Consumer.
11.5 A copy of the report shall be made available to the Consumer without delay and in a verifiable manner.
11.6. If the Service Provider is unable to declare the enforceability of the Consumer's warranty claim at the time of its notification, it shall notify the Consumer of its position within five working days in a verifiable manner, including the reasons for the rejection of the claim and the possibility of recourse to the conciliation body.
11.7 The Service Provider shall keep the minutes for three years from the date of their recording and shall produce them upon request of the inspection authority.
11.8 The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the repair or replacement takes longer than 15 days, the Service Provider shall inform the Consumer of the expected time for the repair or replacement. The information shall be provided, with the prior consent of the Consumer, by electronic means or by any other means capable of proving receipt by the Consumer.
12. LIABILITY IN THE CASE OF A NON-CONSUMER CUSTOMER
12.1 The Customer, who is not a consumer, indemnifies the Service Provider against any claims against third parties arising from infringements in this respect, and the Service Provider shall be indemnified against all proceedings, costs, damages and expenses in connection with the above.
 
12.2 The Service Provider shall do its utmost to complete the work ordered in perfect quality, however, the Service Provider shall be liable - also in case of damage or loss - up to the value of the work performed.
 
12.3 The Service Provider shall be liable for damages resulting from delayed delivery and breach of contractual obligations only if such damages were foreseeable. All further claims, regardless of the legal title of the Customer, are excluded. 
 
12.4 The Service Provider shall not be liable for any damage not affecting the delivered object. This clause includes, in particular, loss of profit and other material damage of the Customer. This shall also apply to any damage caused by the Supplier's employees, representatives and vicarious agents.
 
13. TERMINATION OF CONTRACT - MISCELLANEOUS PROVISIONS
13.1 Except in cases of termination or cancellation as provided by law, the Service Provider shall be entitled to terminate the contract with the Customer with immediate (extraordinary) effect:
  1. if winding-up, bankruptcy or liquidation proceedings are instituted against the Customer or if the Customer itself initiates such proceedings;
  2. if, due to the Customer's financial situation, payment discipline or business conduct, payment of the purchase price cannot be considered as secured;
  3. if the Customer has committed a serious breach of contract or can no longer fulfil its obligations under the contract;
  4. if the Customer engages in market conduct towards the Service Provider that may result in the Service Provider being discriminated against or its reputation being damaged.
 
13.2 If the Service Provider terminates a contract by notice of termination or a contract is terminated for any other reason, this shall in no way affect the Customer's existing payment obligations to the Service Provider.
 
14. MIXED PROVISIONS
14.1 The Service Provider is entitled to use an intermediary to fulfil its obligations. The Service Provider shall be fully liable for any unlawful conduct of the service provider, as if the service provider had committed the unlawful conduct himself.
14.2 If any part of these Terms and Conditions becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected. 
14.3 If the Service Provider does not exercise its rights under the GTC, the failure to exercise such rights shall not be deemed a waiver of such rights. Any waiver of any right shall be valid only upon express written declaration to that effect. The fact that the Service Provider does not strictly adhere to a material term or condition of the GTC on one occasion does not imply a waiver of the right to insist on strict adherence to that term or condition in the future.
14.4 The Service Provider and the Customer shall try to settle their disputes amicably. Otherwise, the following provisions shall apply to the settlement of disputes:
14.4.1 The Parties confirm that the Service Provider's webshop is located in Hungary and its maintenance is carried out here. Since the website can be visited from other countries, the Customers expressly acknowledge that the governing law in the relationship between the Customer and the Service Provider is Hungarian law. If the Customer is a consumer, the court of the defendant's (Consumer's) domicile shall have exclusive jurisdiction over the Consumer in disputes arising from this contract pursuant to Section 26 (1) of the Civil Code. 
14.4.2 The Parties stipulate that the Budapest IV and XV District Court - in the absence of jurisdiction, the Budapest Metropolitan Court - shall have exclusive jurisdiction to settle any dispute between the Service Provider and the Customer who is not a consumer.
14.5 The Service Provider shall not apply different general access conditions for access to the products in the webshop for reasons related to the Customer's nationality, place of residence or place of establishment.
14.6 The Service Provider shall not apply different conditions to the payment transaction for the payment methods accepted by it for reasons related to the Customer's nationality, residence or place of establishment, the place of account management of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the Union.
14.7 Force majeure: force majeure means an event beyond the Supplier's control which prevents or unreasonably hinders the performance of the contract.
14.7.1 In the event of force majeure or circumstances that make it impossible or difficult to fulfil the accepted orders, the Service Provider shall be entitled - even in the case of confirmed orders that are already in progress - to cancel the order without any obligation to pay compensation, or to reduce the order amount, or to fulfil the order later in accordance with the circumstances. The agreed deadline shall be extended by the duration of the delay. However, termination by the Customer shall be possible at the earliest four weeks after the occurrence of the failure described above. In such cases, the Supplier's liability is excluded.
14.8 By accepting the General Terms and Conditions, the Customer automatically consents to the use of the ordered product, including the name of the competitor and the pictures of the product, by the Service Provider for marketing purposes on its own websites, including its website, social media platforms and newsletter. The Supplier declares that in the event of use for marketing purposes, the contestant's face will be obscured, which is expressly accepted by the Customer.
14.9 The Service Provider shall comply with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 20 December 2018 on combating unjustified territorial restrictions of content and other forms of discrimination based on the nationality, residence or domicile of the customer within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.
15. COMPLAINTS PROCEDURE (FOR CUSTOMERS WHO ARE CONSUMERS)
15.1 The Service Provider's aim is to fulfil all orders to the Customer's full satisfaction and to a satisfactory quality. If the Customer nevertheless has a complaint about the contract or its performance, he may make his complaint by telephone, e-mail or letter. 
15.2 The Service Provider will immediately investigate the oral complaint and remedy it as necessary. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall provide a copy of the record to the Customer. 
15.3 The Service Provider shall respond to the written complaint within 30 days in writing in a way that can be justified on the merits and shall arrange for its communication. It shall give reasons for its rejection of the complaint. The Service Provider shall keep a record of the complaint and a copy of the reply for 3 years and shall present it to the supervisory authorities upon request.
15.4 If the Consumer's complaint is rejected, he/she may initiate a complaint to a public authority or a conciliation body, as follows (no general declaration of submission has been made by the Service Provider):
15.5 The Consumer may lodge a complaint with the consumer protection authority:
Pursuant to Article 45/A (1)-(3) of the Consumer Protection Act and Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the Government Office acts as the general consumer protection authority: https:
//kormanyhivatalok.hu/kormanyhivatalok 15.6:
Name of the Conciliation Body The seat and address of the conciliation body: Area of jurisdiction
Budapest Conciliation Board Budapest Budapest Board 
of Conciliation 
Address: 1016 Budapest, Krisztina krt. 99.Phone number: (1) 488-2131 
Fax number: (1) 488-2186 
President: Dr. Éva Veronika Inzelt 
Website address: https://bekeltet.bkik.hu/ 
E-mail address: bekelteto.testulet@bkik.hu
Budapest
Baranya County Conciliation Board Pécs 
Baranya Vármegyei Békéltető Testület 
Address: 7625 Pécs, Majorossy Imre u. 36. 
Phone number: (72) 507-154; (20) 283-3422 
Fax number: (72) 507-152 
President: Dr. Ferenc Bércesi 
Website address: www.baranyabekeltetes.hu 
E-mail address: info@baranyabekeltetes.hu 
kerelem@baranyabekeltetes.hu
Baranya county,
Somogy county,
Tolna county
Borsod-Abaúj-Zemplén
County Arbitration Board
Miskolc 
Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület 
Address: 3525 Miskolc, Szentpáli u. 1. 
Phone number: (46) 501-091 (new cases); 
501-871 (pending cases) 
President: Dr. Péter Tulipán 
Website address: www.bekeltetes.borsodmegye.hu 
E-mail address: bekeltetes@bokik.hu
Borsod-Abaúj-Zemplén county,
Heves county,
Nógrád county
Csongrád-Csanád County 
Conciliation Board
Szeged 
Csongrád-Csanád Vármegyei Békéléttető Testület 
Address: 6721 Szeged, Párizsi krt. 8-12. 
Phone number: (62) 554-250/118 extension 
Fax number: (62) 426-149 
President: Dr. Károly Horváth 
Website address: www.bekeltetes-csongrad.hu 
E-mail address: bekelteto.testulet@csmkik.hu
Békés county,
Bács-Kiskun county,
Csongrád-Csanád county
Fejér County Conciliation Board Székesfehérvár
Fejér County Conciliation Board 
Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. 
Phone number: (22) 510-310 
Fax number: (22) 510-312 
President: Dr. Vári Kovács József 
Website address: www.bekeltetesfejer.hu 
E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu
Fejér county,
Komárom-Esztergom county,
Veszprém county
Győr-Moson-Sopron County 
Arbitration Board
Győr 
Győr-Moson-Sopron County Conciliation Board 
Address: 9021 Győr, Szent István út 10/a. 
Phone number: (96) 520-217 
President: Dr. Bagoly Beáta 
Website address: https://gymsmkik.hu/bekelteto 
E-mail address: bekeltetotestulet@gymskik.hu
Győr-Moson-Sopron county,
Iron County,
Zala county
Hajdú-Bihar County 
Arbitration Board
Debrecen 
Hajdú-Bihar Vármegyei Békélététőőőő Testület 
Headquarters: 4025 Debrecen, Petőfi tér 10. 
Office: 4025 Debrecen Vörösmarty u. 13-15. 
Phone number: (52) 500-710; (52) 500-745 
Fax number: (52) 500-720 
President: Dr. Zsolt Hajnal 
Website address: https://www.hbmbekeltetes.hu 
E-mail address: bekelteto@hbkik.hu
Jász-Nagykun-Szolnok county,
Hajdú-Bihar county,
Szabolcs-Szatmár-Bereg county
Pest County Conciliation Board Budapest 
Pest Pest Vármegyei Békéltető Testület 
Headquarters: 25 Balassi Bálint u., 1055 Budapest IV/2 
Phone number: +36 1 792 7881 
President: Dr. Pál Koncz 
Website address: www.pestmegyeibekelteto.hu; 
www.panaszrendezes.hu 
E-mail address: pmbekelteto@pmkik.hu
Pest county
 
15.7 The conciliation body has the competence to settle consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to settle the consumer dispute and, if this is unsuccessful, to decide on the case in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Supplier, the conciliation body shall advise the consumer on the rights and obligations of the consumer.
In the conciliation panel proceedings, in the absence of agreement, the panel shall decide on the merits of the case
(a) issue a decision imposing an obligation if
aa) the request is well-founded and the service provider, in its general declaration of submission pursuant to § 36/C, in a statement registered with the conciliation body or the chamber or in its commercial communications, at the beginning of the proceedings or at the latest by the time the decision is taken, has acknowledged the decision of the conciliation body as binding on it, or
(ab) the provider has not made a declaration of subjection, but the request is justified and the consumer's claim to be enforced does not exceed HUF 200 000, either in the request or at the time of the decision to impose an obligation; or
(b) make a recommendation if the request is justified but the provider has stated at the outset of the procedure that it does not recognise the decision of the Board as binding or has not stated that it recognises the Board's decision as binding at all.
15.8 In the event of a cross-border consumer dispute related to an online sales or online service contract, all conciliation bodies operated by the county (capital) chambers of commerce and industry may act, taking into account the rules of jurisdiction set out in Article 20 of the Act on the Protection of Consumer Rights and Freedoms.
15.9 The Consumer may use the EU online dispute resolution platform in case of a complaint. Accessing the platform requires a simple registration on the European Commission system by clicking here. After logging in, the Consumer can then submit a complaint via the online website: http://ec.europa.eu/odr
15.10. The Service Provider shall be obliged to cooperate in the conciliation procedure, in the framework of which it shall send its reply to the conciliation body within the time limit specified in the Act on the Protection of Competition and Consumer Protection. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Service Provider shall ensure the participation of a person authorised to reach a settlement in the hearing. The representative of the provider authorised to conclude a settlement shall attend the online hearing online. Where the consumer requests a personal interview, the provider's authorised conciliation representative shall attend the interview at least online.
15.11. If the Consumer does not apply to a conciliation body or if the procedure has not led to a result, the Consumer may apply to the courts to settle the dispute. The action must be brought by means of a statement of claim, which must contain the following information:
  • the competent court;
  • the names of the parties and their representatives, their place of residence and their status in the proceedings;
  • the right asserted, stating the facts on which it is based and the evidence in support of those facts;
  • the data from which the jurisdiction and competence of the court can be established;
  • a firm request for a decision by the court.
     
The application must be accompanied by the document or a copy of the document, the contents of which are relied on as evidence.
16. COPYRIGHT
16.1 Since https://www.officialbacknumber.com/main.php as a website is a copyright work, it is prohibited to download (reproduce), re-transmit to the public, use in any other way, electronically store, process and sell the contents of https://www.officialbacknumber.com/main.php or any part thereof without the written consent of the Service Provider, except for legal documents, since the Customer may download the GTC and the Privacy Policy without any conditions and restrictions and store them in any form.
16.2 Even with written consent, any material from the website https://www.officialbacknumber.com/main.php and its database may only be reproduced by reference to that website.
16.3 The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, as well as its Internet advertising space.
16.4 You may not adapt or reverse engineer the content of https://www.officialbacknumber.com/main.phpweboldal or any part of it; create customer IDs and passwords in a fraudulent manner; or use any application to modify or index 
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